Last Updated 15 October 2013.
2. Information Collection and Use
2.1 Information Collected Upon Visiting.
When you visit the Website, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web-pages you visit, the search terms you use, and any advertisements or links on which you click. For most users accessing the Internet from an Internet service provider the IP address will be different every time you log on. We use Log Data to monitor the use of the Applications and of our Service, and for the Applications technical administration.
2.2 Information Collected Upon Registration.
If you desire to have access to certain restricted sections of the Applications, you will be required to become a registered user, and to submit certain personally identifiable information to findyour. This happens in a number of instances, such as when you sign up for the findyour service, if you desire to receive marketing materials and information, if you post a job, and/or if you create a Profile to offer services through findyour. Personally identifiable information that we may collect in such instances may include your full name, password, email address, street address, time zone, telephone number, mobile phone number, photographs you upload, and other information that you decide to provide us with, or that you decide to include in your public profile. If you register as a Service Provider, create a Profile, and/or Quote on a job, we may request and store your credit card number and other personally identifiable information. We may also collect Financial information in such instances may include the full bank account numbers and/or credit card numbers that you link to your PayPal account or give us when you use general payments (as a Professional),
2.3 Business Information.
If you create a Profile, you have the opportunity to provide additional information (“Business Information”) such as your business name, credentials and qualifications, year of business establishment, as well as links to your personal web site, if you have one. You may also upload a photograph portfolio of your previous work. We may supplement or modify the Business Information to conform to our editorial policies or to add information from your website, materials that you supply to us, or publicly available sources. When you respond to a Customer’s job posting, all of the Business Information is displayed to the Customer making such job posting. Providing additional information beyond what is required at registration is entirely optional, but may enable you market your services more effectively and potentially win more jobs with findyour.com.au.
You will receive notifications via email in a number of cases, such as when findyour updates you on a new job offer or job that is posted, or a status change of an existing job or job that is posted. You may sign up for notifications and modify your notification preferences to better control when findyour sends you email notifications.
If you contact us by email through the Applications, we may keep a record of your contact information and correspondence, and use such information to respond to your inquiry.
We may also collect information if you participate in surveys conducted by or on behalf of us or our partner companies, including but not limited to questionnaires, telephone interview and/or discussion groups, and otherwise providing general information about the findyour service.
2.5 Anonymous Data.
We may create Anonymous Data records from information collected from you (such as information contained in a job that is posted) by excluding information (such as your name) that make the data personally identifiable to you. “Anonymous Data” means data that is not associated with or linked to your personal information; Anonymous Data does not permit the identification of individual persons. We reserve the right to use and disclose Anonymous Data to third parties in our discretion.
2.6 Use of Contact/Credit Card Information.
In general, we may use information that we collect about you to:
- Deliver the products and services that you have requested;
- Manage your account and provide you with customer support;
- Perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
- Communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you;
- Communicate with you with regard to partially completed jobs posted or job offers;
- Develop and display content and advertising tailored to your interests on our site and other sites;
- Create Anonymous Data records from such information;
- Verify your eligibility and deliver prizes in connection with contests and sweepstakes;
- Credit Card /Bank Detail Storage to make payments for services;
- Enforce our terms and conditions;
- Manage our business; and
- Perform functions as otherwise described to you at the time of collection.
In addition, we may use your contact information to market to you, and provide you with information about, our products and services, including but not limited to our service. If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications.
4. Information Sharing and Disclosure
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. Under no circumstances, other than in the event of a Business Transfer (as discussed below) will findyour sell, rent or lease its Customer lists (or the Customer list of any individual Service Provider) to a third party.
Circumstance under which we may share your personal information:
4.1 To Provide Information to Service Providers.
We may share your personal information with Service Providers registered with findyour that perform certain services on behalf of Customers. Sharing this information with Service Providers allows them to provide an accurate Quote on the service you’re requesting. The information we share is generally the information contained in the Post a Job form, including the username (and first name of the Customer when we have it), the type of service needed, when and where the service should be performed, a description of the service needed, and any photographs pertaining to the job posted. When you accept a price quote from a Service Provider, additional information will be shared, including personally identifiable information such as the your real name, phone number, email address, and street address of the job location.
4.2 To Provide Information to Customers.
If you are a registered Service Provider, we may share your personal information with Customers requesting services through findyour. Sharing this information with Customers helps them to assess Service Provider quality and select the Service Provider to perform the service they need done. The information we share is generally the information in your Skill Profile. In addition, we share the Quote you submitted on the job posted and any additional information you choose to provide to the Customer such as appointment start times and questions about the job posted. If you Quote on a job and your Quote is selected by the Customer, findyour will then, and only then, share your address, contact phone number, and email address with the Customer in order to facilitate communication about the scheduled job. However if/when you have a successful job we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you through findyour or with the third parties that offer or use the findyour Services, except with your express permission or if we are required to do so to comply with a credit card rules, subpoena or other legal process.
4.4 To Facilitate findyour’s Use of Third-Party Services
We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, direct marketing campaigns and User credit card information storage. We will share your personally identifiable information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
4.5 To Comply with Laws and Law Enforcement.
findyour cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you and/or credit Card/Bank Details to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the property and rights of findyour or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
4.6 In Connection with Business Transfers.
4.7 To Solicit or Provide Advice on Service Provider Selection.
findyour, with your explicit opt-in, may publish a message to your Facebook Wall notifying your friends of your use of the Website or other Application and soliciting their advice on which service provider to select for your job. In addition, with your explicit opt-in, findyour may publish a message to your Facebook Wall if you provide input, recommendations, or advice on another s service provider selection.
5. Changing or Deleting Information
If you are a registered user of the an Application, you may access and update or correct the information you provided to us by emailing us at [email protected] or through te contact us page, we will then update your profile. If you wish to delete your account, you must email [email protected] with your request, which will be acted upon within 10 days.
findyour is very concerned about safeguarding the confidentiality of your personally identifiable information. We employ administrative, physical and electronic measures designed to protect your information from unauthorized access. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your personal information despite our efforts. You should note that in using this Website, your information will travel through third party infrastructures which are not under our control.
7. Links to Other Websites
Our Applications contains links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other sites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.
The Applications are not directed to persons under 18. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without the parent or guardian’s consent, he or she should contact us at [email protected] We do not knowingly collect personally identifiable information from minors under 18. If we become aware that a minor under 18 has provided us with personal identifiable information, we will use reasonable commercial efforts to promptly delete such information from our files.
Our Website, Applications and Company are in compliance with the Australian privacy principles.
If you have any additional questions or concerns about this Policy, or wish to opt-out of any specific provision, please feel free to contact us any time through this website or at Privacy Matters, c/o findyour Pty Ltd., 4 Deakin Street, NSW 2087 Australia.